Privacy Policy – 12bang Gaming Platform

01 Introduction

This Privacy Policy describes how 12bang ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of players and visitors who use the 12bang website and mobile application. 12bang is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles.

By registering a 12bang account or using any part of the 12bang platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with this Privacy Policy, you should not use the 12bang platform.

This Privacy Policy should be read alongside the 12bang Terms and Conditions, which govern your use of the platform as a whole. In the event of any conflict between this Privacy Policy and the Terms and Conditions on matters relating to personal data, this Privacy Policy will take precedence.

02 Data We Collect

12bang collects personal data in two ways: data you provide directly when registering or using the platform, and data that is collected automatically as you interact with the 12bang website and app.

Data you provide directly:

• Full legal name and date of birth, collected during account registration to verify your identity and confirm that you meet the minimum age requirement of 18 years.
• Contact information, including your mobile number and email address, used to communicate with you about your account, transactions, and promotions.
• Payment information, including your bKash, Nagad, or Rocket account details, used solely to process deposits and withdrawals. 12bang does not store full payment credentials on its own servers.
• Identity verification documents, such as a national ID card or passport, which may be requested to comply with anti-money laundering and know-your- customer obligations.
• Any information you provide when contacting 12bang customer support, including the content of your messages and any attachments you send.

Data collected automatically:

• Device information, including your device type, operating system, browser type and version, and unique device identifiers.
• IP address and approximate geographic location, used to detect fraud, enforce geographic restrictions, and improve platform performance.
• Session data, including the pages you visit on 12bang, the games you play, the time and duration of your sessions, and the actions you take within the platform.
• Cookie data and similar tracking technologies, as described in Section 6 of this Privacy Policy.

03 How We Use Your Data

12bang uses the personal data it collects for the following purposes:

• Account management: To create, maintain, and manage your 12bang account, including processing your registration, verifying your identity, and keeping your account details up to date.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate records of all financial transactions on your 12bang account.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance when you contact the 12bang support team.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal or prohibited conduct on the 12bang platform.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering requirements, age verification obligations, and requests from regulatory authorities.
• Platform improvement: To analyse how players use 12bang, identify technical issues, and improve the overall performance and user experience of the platform.
• Marketing communications: To send you information about 12bang promotions, bonuses, and new games, where you have consented to receive such communications. You can opt out of marketing communications at any time.
• Responsible gaming: To monitor gameplay patterns and identify players who may be showing signs of problem gambling, so that 12bang can offer appropriate support and intervention tools.

04 Legal Basis for Processing

12bang processes your personal data on the following legal bases:

• Contractual necessity: Processing that is necessary to perform the contract between you and 12bang — for example, processing your deposits, withdrawals, and account registration.
• Legal obligation: Processing that is required to comply with applicable laws and regulations, including anti-money laundering laws, age verification requirements, and regulatory reporting obligations.
• Legitimate interests: Processing that is necessary for 12bang's legitimate business interests, such as fraud prevention, platform security, and improving the quality of the service — provided that these interests are not overridden by your rights and interests.
• Consent: Processing that is based on your explicit consent, such as sending you marketing communications about 12bang promotions and offers. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

05 Data Sharing & Third Parties

12bang does not sell, rent, or trade your personal data to third parties for commercial purposes. However, 12bang may share your personal data with the following categories of third parties where necessary:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your deposit and withdrawal transactions. These providers operate under their own privacy policies and are bound by strict data security obligations.
• Identity verification providers: Third-party KYC (Know Your Customer) service providers may receive your identity documents and personal details to verify your identity in accordance with anti-money laundering regulations.
• Technology and infrastructure providers: Cloud hosting, data storage, and platform infrastructure providers who process data on behalf of 12bang under strict data processing agreements.
• Regulatory and law enforcement authorities: 12bang may be required by law to disclose your personal data to regulatory bodies, law enforcement agencies, or courts. 12bang will only make such disclosures where legally required to do so.
• Fraud prevention agencies: Where 12bang suspects fraudulent activity, relevant data may be shared with fraud prevention agencies to protect the platform and its players.

All third parties with whom 12bang shares personal data are required to handle that data securely, use it only for the specified purpose, and comply with applicable data protection obligations. 12bang does not permit third parties to use your data for their own marketing purposes.

06 Cookies & Tracking Technologies

12bang uses cookies and similar tracking technologies to improve your experience on the platform, maintain your session, and analyse how the platform is used. A cookie is a small text file that is stored on your device when you visit the 12bang website.

Types of cookies used by 12bang:

• Essential cookies: Required for the 12bang platform to function correctly. These cookies enable core features such as account login, session management, and security. They cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to collect anonymised data about how players use 12bang, including which pages are visited most frequently and where players encounter errors. This data helps 12bang improve the platform.
• Preference cookies: Used to remember your settings and preferences on 12bang, such as your preferred language and display settings, so you do not need to re-enter them each time you visit.
• Marketing cookies: Used to deliver relevant promotional content about 12bang offers and bonuses. These cookies are only set with your consent and can be disabled at any time through your browser settings.

You can control and manage cookies through your browser settings. Please note that disabling essential cookies may prevent some features of the 12bang platform from working correctly. For more information on managing cookies, refer to your browser's help documentation.

07 Data Retention

12bang retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your active 12bang account, plus a minimum of five years after account closure to comply with anti-money laundering and financial record-keeping obligations.
• Transaction records: Retained for a minimum of five years from the date of each transaction, in accordance with financial regulations.
• Identity verification documents: Retained for a minimum of five years after the verification is completed, or longer if required by applicable law.
• Customer support records: Retained for three years from the date of the last interaction, unless a longer retention period is required for legal or dispute resolution purposes.
• Marketing preferences: Retained until you withdraw your consent or request deletion, whichever comes first.

When personal data is no longer required, 12bang will securely delete or anonymise it in accordance with industry best practices. Anonymised data that cannot be used to identify you may be retained indefinitely for analytical purposes.

08 Your Rights

As a 12bang player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the 12bang support team at [email protected].

12bang will respond to all data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, in which case 12bang will notify you of the extension and the reason for it. There is no charge for exercising your data rights, unless a request is manifestly unfounded or excessive.

09 Children's Privacy

The 12bang platform is strictly intended for adults aged 18 and over. 12bang does not knowingly collect personal data from anyone under the age of 18. If 12bang becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed.

If you are a parent or guardian and you believe that your child has registered on 12bang or provided personal data to the platform, please contact the 12bang support team immediately at [email protected]. 12bang will investigate and take appropriate action without delay.

10 Data Security

12bang takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 12bang platform.
• Encrypted storage of sensitive personal data and payment information on secure servers.
• Strict access controls that limit internal access to personal data on a need-to-know basis.
• Regular security audits and penetration testing to identify and address vulnerabilities in the 12bang platform.
• Two-factor authentication options for player accounts to provide an additional layer of security.
• Continuous monitoring of platform activity to detect and respond to suspicious behaviour in real time.

While 12bang takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also have a role to play in keeping your account secure — use a strong, unique password for your 12bang account and never share your login credentials with anyone.

11 Changes to This Privacy Policy

12bang may update this Privacy Policy from time to time to reflect changes in the platform, applicable laws, or industry best practices. When changes are made, the updated Privacy Policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how 12bang processes your personal data, 12bang will make reasonable efforts to notify you in advance via your registered email address or through an in-platform notification. Your continued use of 12bang after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

12bang encourages you to review this Privacy Policy periodically to stay informed about how your personal data is being protected. If you have any concerns about changes to this policy, please contact the 12bang support team before continuing to use the platform.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 12bang handles your personal data, please get in touch with the 12bang support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Subject Line: Use "Privacy Policy Enquiry" or "Data Rights Request" for faster routing.
• Live Chat: Available directly within your 12bang account after login — typically the fastest way to get a response.
• Response Time: 12bang targets a first response within 3 minutes via live chat and within 1 hour for email enquiries.

For questions specifically about your data rights — such as access requests, deletion requests, or objections to processing — please email [email protected] with the subject line "Data Rights Request" and include your registered account name and mobile number so the team can verify your identity and process your request promptly.