Terms and Conditions – 12bang Gaming Platform

01 Introduction

Welcome to 12bang. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and 12bang ("the Platform", "we", "us"). By accessing, registering on, or using any part of the 12bang platform — including the website, mobile app, and all games available within the 12bang lobby — you confirm that you have read these Terms in full and that you agree to be bound by them.

If you do not agree with any part of these Terms, you must not use the 12bang platform. 12bang reserves the right to update these Terms at any time. When changes are made, the updated version will be published on this page with a revised "Last Updated" date. Continued use of 12bang after any update constitutes acceptance of the revised Terms.

02 Eligibility

To register and play on 12bang, you must meet all of the following eligibility requirements at the time of registration and at all times during your use of the platform:

• You must be at least 18 years of age. 12bang does not permit players under the age of 18 to register or participate in any real-money gaming activity on the platform.
• You must be accessing 12bang from a jurisdiction where online gaming is not prohibited by local law. It is your responsibility to verify that your use of 12bang complies with the laws applicable in your location.
• You must not be a current employee, contractor, or immediate family member of a 12bang employee or contractor.
• You must not be registered on any self-exclusion list or have previously been permanently excluded from the 12bang platform.
• You must be acting on your own behalf and not as an agent or representative of any third party.

03 Account Registration

Each player is permitted to hold one account on 12bang. Creating multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited and will result in the suspension of all associated accounts and the forfeiture of any balances held within them.

When registering your 12bang account, you must provide accurate, complete, and up-to-date information. This includes your full legal name, date of birth, and a valid contact method. 12bang may request documentation to verify your identity at any point, including but not limited to a national ID card, passport, or utility bill. Failure to provide requested verification documents within the timeframe specified by 12bang may result in account suspension.

• You are responsible for maintaining the confidentiality of your 12bang login credentials.
• You must not share your account with any other person or allow any other person to access your account.
• You must notify 12bang immediately if you suspect that your account has been accessed without your authorisation.
• 12bang will never ask for your password via email, chat, or phone. Do not share your password with anyone claiming to represent 12bang.

04 Deposits

12bang accepts deposits via bKash, Nagad, and Rocket. All deposits are processed in Bangladeshi Taka (BDT). The minimum deposit amount on 12bang is ৳50. There is no maximum deposit limit, though 12bang reserves the right to apply enhanced due diligence checks to large deposits.

Deposits made to your 12bang account are credited instantly in the vast majority of cases. In rare instances where a deposit is delayed, the 12bang support team should be contacted with the transaction reference number so the issue can be investigated and resolved promptly.

• All deposits must be made from a payment method registered in your own name. Third-party deposits are not permitted.
• 12bang does not charge any fees for deposits. However, your payment provider may apply their own transaction fees.
• Deposits made in error cannot be reversed once they have been credited to your 12bang gaming wallet.
• 12bang reserves the right to request proof of ownership for any payment method used to deposit funds.

05 Withdrawals

12bang processes withdrawal requests to bKash, Nagad, and Rocket. The minimum withdrawal amount is ৳100. Withdrawals are typically processed within 15 minutes of the request being submitted, though in some cases identity verification or additional checks may extend this timeframe.

Withdrawals can only be made to a payment method that matches the name on your 12bang account. 12bang does not process withdrawals to third-party accounts under any circumstances. If the name on your payment method does not match your 12bang account name, you will be required to complete identity verification before the withdrawal can be processed.

• Withdrawals will only be processed after any applicable bonus wagering requirements have been met in full.
• 12bang reserves the right to request identity verification documents before processing any withdrawal, regardless of the amount.
• Withdrawal requests submitted during scheduled maintenance windows may be delayed until the maintenance period ends.
• 12bang does not charge withdrawal fees. Any fees charged by your payment provider are outside of 12bang's control.
• If a withdrawal is declined by your payment provider, the funds will be returned to your 12bang wallet and you will be notified by the support team.

06 Bonuses & Promotions

12bang offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms published alongside each offer, including wagering requirements, minimum deposit thresholds, eligible games, and expiry dates. In the event of any conflict between a promotion's specific terms and these general Terms, the promotion-specific terms will take precedence.

Wagering requirements specify how many times a bonus amount must be wagered before any winnings derived from that bonus can be withdrawn. For example, a bonus with a 20x wagering requirement means the bonus amount must be wagered 20 times in total before a withdrawal request will be approved for those funds.

• Bonuses are issued to one account per household, per device, and per IP address. Attempts to claim the same bonus multiple times will be treated as bonus abuse.
• 12bang reserves the right to withdraw any bonus and void any winnings generated from that bonus if there is evidence of abuse, exploitation, or breach of these Terms.
• Bonuses cannot be transferred between accounts or exchanged for cash outside of the standard wagering process.
• Free spins awarded as part of a promotion are subject to the same wagering requirements as cash bonuses unless the promotion terms explicitly state otherwise.
• 12bang reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.

07 Fair Play & Prohibited Conduct

12bang is committed to providing a fair and enjoyable gaming environment for all players. The following conduct is strictly prohibited on the 12bang platform and will result in immediate account suspension and forfeiture of balances:

• Using any automated software, bot, script, or tool to interact with 12bang games or the platform in any way.
• Colluding with other players to gain an unfair advantage in any game, including card games such as Rummy and Texas Hold'em.
• Exploiting software bugs, glitches, or errors in any game. Any winnings generated through exploitation of a known or unknown bug will be voided.
• Attempting to manipulate game outcomes through any technical or non-technical means.
• Using the 12bang platform for any form of money laundering or financial crime.
• Providing false information during registration or identity verification.
• Engaging in abusive, threatening, or harassing behaviour toward 12bang staff or other players.

08 Account Suspension & Closure

12bang reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to complete identity verification within the required timeframe.
• Suspected fraudulent activity, money laundering, or other financial crime.
• Provision of false or misleading information during registration or at any subsequent point.
• Behaviour that 12bang reasonably considers to be harmful to the platform, other players, or the integrity of the games.

If your account is suspended pending investigation, 12bang will notify you via your registered contact details. If the investigation concludes that no breach has occurred, your account will be reinstated and any withheld funds will be released. If a breach is confirmed, 12bang reserves the right to permanently close the account and retain any balances in accordance with applicable law.

Players who wish to close their own 12bang account voluntarily may do so at any time by contacting the support team. Any real-money balance remaining in the account at the time of closure will be returned to the player's registered payment method, provided all verification requirements have been met.

09 Responsible Gaming

12bang takes its responsibility to player wellbeing seriously. Gaming on 12bang is intended to be an enjoyable form of entertainment. If gaming ever stops being fun — or if you feel that you are spending more time or money than you intended — 12bang encourages you to use the responsible gaming tools available in your account settings.

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control how much you spend on 12bang.
• Session Time Reminders: Receive automatic reminders after a set period of continuous play.
• Self-Exclusion: Temporarily or permanently exclude yourself from 12bang at any time. Self-exclusion takes effect immediately and cannot be reversed during the exclusion period.
• Reality Checks: Enable periodic pop-up notifications showing how long you have been playing and how much you have wagered in the current session.

If you believe you may have a gambling problem, please reach out to the 12bang support team or visit the responsible gaming page for further information and resources. 12bang will never pressure any player to continue playing or to increase their deposits.

10 Privacy & Data Protection

12bang collects and processes personal data in accordance with its Privacy Policy, which forms part of these Terms and Conditions. By registering on 12bang, you consent to the collection, storage, and processing of your personal data as described in the Privacy Policy.

12bang uses your personal data to verify your identity, process transactions, provide customer support, and comply with legal and regulatory obligations. 12bang does not sell your personal data to third parties. Data may be shared with payment processors, identity verification providers, and regulatory authorities where required by law.

• You have the right to request a copy of the personal data 12bang holds about you at any time.
• You have the right to request correction of any inaccurate personal data.
• You have the right to request deletion of your personal data, subject to 12bang's legal obligations to retain certain records.

For full details of how 12bang handles your personal data, please review the Privacy Policy.

11 Intellectual Property

All content on the 12bang platform — including but not limited to the 12bang logo, game graphics, interface design, text, software, and promotional materials — is the intellectual property of 12bang or its licensed content providers. You may not reproduce, distribute, modify, or create derivative works from any 12bang content without prior written permission.

The 12bang name and logo are registered trademarks. Unauthorised use of the 12bang brand in any context — including on social media, third-party websites, or marketing materials — is strictly prohibited and may result in legal action.

12 Limitation of Liability

To the fullest extent permitted by applicable law, 12bang shall not be liable for any indirect, incidental, special, or consequential losses arising from your use of the platform, including but not limited to loss of winnings, loss of data, or interruption of service.

12bang does not guarantee that the platform will be available at all times or that it will be free from errors or interruptions. Scheduled and unscheduled maintenance may result in temporary unavailability of some or all platform features. 12bang will make reasonable efforts to minimise disruption and to notify players of planned maintenance in advance.

• 12bang is not responsible for any losses resulting from a player's failure to comply with these Terms.
• 12bang is not responsible for any losses resulting from unauthorised access to a player's account where the player has failed to maintain adequate account security.
• In the event of a technical error that results in an incorrect game outcome or payout, 12bang reserves the right to void the affected bets and return the staked amounts to the players involved.

13 Changes to These Terms

12bang reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the revised Terms will be published on this page with an updated "Last Updated" date. For significant changes, 12bang will make reasonable efforts to notify registered players via their registered email address or through an in-platform notification.

Your continued use of the 12bang platform after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you must stop using 12bang and contact the support team to close your account.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any aspect of your 12bang account, the support team is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly within your 12bang account after login.
• Response Time: The 12bang support team targets a first response within 3 minutes for live chat and within 1 hour for email enquiries.

For issues related to responsible gaming, account closure, or self-exclusion, please visit the Responsible Gaming page or contact the support team directly. 12bang is committed to resolving all player concerns promptly and fairly.